How to Handle Disputes and Chargebacks on ThriveTickets
As a ThriveTickets organizer, you are responsible for handling disputes and chargebacks through your integrated payment processor (Stripe or PayPal). Here’s how to manage them:
- Monitor Notifications: Check your email and account dashboard on Stripe or PayPal for notifications about disputes or chargebacks.
- Gather Information: Collect all relevant information regarding the disputed transaction, including communication with the attendee and event details.
- Respond Promptly: Follow the instructions provided by Stripe or PayPal to respond to the dispute or chargeback promptly.
- Provide Evidence: Submit any evidence that supports your case, such as receipts, correspondence, and event policies.
- Resolve Issue: Work with Stripe or PayPal to resolve the dispute. They will guide you through the process based on their policies.
If you need assistance with integration or account setup, please visit our Contact Page for support.